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When they’re creating new features, software designers talk in terms of “use cases.” A use case describes steps that future customers might perform with a website. “Starting a group with friends,” would be a use case for Facebook. “Buying a book” would be case for Amazon’s designers.
Journalists and online news-gatherers have been struggling to collect and distribute high-quality information about recent events in Syria. Foreign journalists have been turned away at the border; local online reporters have been detained. The quality of Internet and mobile phone connectivity has been extremely variable, with reports of Net and phone connections being cut off…